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SERVICES

SOME OF THE COMPANIES CURRENTLY WORKING WITH US

We partner-up with small, medium, and large businesses from all types of industries. Our customized call center services can be mixed together or used alone, and our agents are available 24/7.

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GLOBAL CONNECTIONS is committed to these standards and you! CALL +1 (646) 265-6774. Allow us to be the best solution for your business.

Many Contact Centers limit themselves to specific skills, like the simplest, Inbound, and Outbound. Still, we believe that these two modalities fall under the same skill every agent and Contact Center should be made of.

  • Customer Service

  • Inbound/Outbound

  • Email/Chat

  • After-Sales Support: Product or Service Training for client, Returns/Refunds, Service Dispatch.

  • Revenue Management: Billing Support, Claims Processing, Order Management/Processing

  • Debt Collections

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Customer Support

Customer Retention

Customer Acquisition

  • Exceptional Customer Service

  • Loyalty

  • Listening Skills: Get feedback from your customer, the best analysis to retain a customer, are them.

  • Analyze Complaints

  • Outbound Follow-ups

  • Inbound Information

  • Orientation: For employees, know your service/product

  • Sales, Cross-Sales and Up-sales

  • Appointment setting

  • Surveys

  • Great Customer Service along with the business’ service creates referrals 

  • Follow-up with prospects

Inbound Services

  • Appointment Management 

  • Customer Service

  • Direct Response

  • Dispatch

  • Help Desk

  • Order Processing

  • Telephone Answering

  • Virtual Receptionist

  • Web Chat

  • Social Media Suport

  • Inbound for the same Outbound services

Outbound Services

  • Appointment Reminders

  • Appointment Setting

  • Automated Call Center Services

  • Collection Reminders

  • Dealer Locate

  • Email Management

  • Event Registration

  • Online Scheduling

  • Order Taking 

  • Direct Sales and Sales Lead Follow-up  

  • Collections

  • Market Research

  • Outbound for the Inbound services

GLOBAL CONNECTIONS acts as your company’s customer service center, giving you and your employees the liberty to focus on building your business while we deliver an exceptional service for you and your customers. From small business to big business, we can offer you a variety of customized solutions suited to your business needs and budget. 

Paralegal Assitance

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Litigation Intakes

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Record Retrieval

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Webinar Hosting

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Moodle - Data entry and Teacher Assistance

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Project Management

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Overall Virtual Assistance

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